Single’s Day - Additional 20% off outlet products for registered customers

1. General Provisions

1.1. These Terms and Conditions set out the rules for participation in the promotional campaign titled “Single’s Day - Additional 20% off outlet products for registered customers” (hereinafter referred to as the “Promotional Campaign”).

1.2. The organizer of the Promotional Campaign is Devanlay Polska Sp. z o.o., entered in the National Court Register under number KRS 0000419724, with its correspondence address at ul. Złota 59, 00-129 Warsaw (hereinafter referred to as the “Organizer” or “Lacoste”).

1.3. The Promotional Campaign is conducted:

1.3.1. in the Lacoste online store (hereinafter referred to as the “Online Store”), available at www.lacoste.pl.

1.4. The Promotional Campaign applies to outlet products only. The offer does not include any non-discounted items.

1.5. The Promotional Campaign is addressed to participants of the Lacoste Loyalty Program (hereinafter referred to as the “Participant”).

 

2. Rules of the Promotional Campaign “Single’s Day – Additional 20% off outlet products”

2.1. Each registered Participant who, during the Campaign Period, makes a purchase of discounted products in the Online Store will receive an additional 20% discount.

2.2. To obtain the discount, the customer must be registered and enter the promo code OFFER11 in the shopping cart before completing the order.

3. Duration of the Promotional Campaign

3.1. The Promotional Campaign valid on 11.11.2025. The provisions of these Terms and Conditions enter into force on the same date.

4. Complaints Regarding the Promotional Campaign

4.1. Any complaints concerning the conduct of the Promotional Campaign will be accepted by the Organizer during the Campaign Period and within 30 days after its conclusion. Complaints should be submitted to the Organizer’s correspondence address, specifying the name of the Promotional Campaign. Complaints will be reviewed within 30 days from the date of receipt. The Organizer will respond in writing to the address provided by the Customer in the complaint, or to the email address indicated by the Customer - according to the Customer’s choice.

4.2. Regardless of the procedure indicated in point 4.1, the Participant may pursue claims in accordance with generally applicable law. The Organizer does not exclude or limit Participants’ rights arising from applicable legal provisions.

5. Complaints and Returns of Products Purchased During the Promotional Campaign

5.1. The customer may exercise their statutory rights regarding defective products purchased during the Promotional Campaign, within the scope and time limits specified by applicable law.

5.2. Returns of products purchased during the Promotional Campaign are accepted in accordance with the standard return policy of Devanlay Polska Sp. z o.o.

6. Final Provisions

6.1. The Promotional Campaign cannot be combined with other promotional offers conducted by the Organizer, including discounts and special offers.

6.2. The Terms and Conditions of the Promotional Campaign will be available in physical Lacoste boutiques, in the Online Store, and at the Organizer’s registered office.

6.3. The Organizer reserves the right to amend these Terms and Conditions to ensure the safe operation of the Campaign, prevent misuse, remove ambiguities, simplify the provisions, introduce additional options, or address significant needs of the Organizer. Rights acquired by Participants prior to any amendment of the Terms and Conditions will be fully respected. Any amendments to the Terms and Conditions shall take effect the day after Participants are informed of the changes. The Organizer will inform Participants of such changes in the same manner as the information about the Promotional Campaign was originally published.

DURABLE ELEGANCE

Elegance goes beyond style.

It is a way of life.

It calls for an approach that urges us to take action.

To foster inclusion.

To promote equal opportunity and to create, together, on a common ground.

Elegance calls on us to respect, to protect.

From this generation...to the next.

FOR THE PLANET

Traceability, animal welfare, reduced environmental footprint, responsible materials, recycled materials, upcycled fabric scraps... We weave our way towards a more sustainable fashion world.

Better sources for cotton

The cotton growing countries selected by Lacoste respect the social and environmental criteria in our specifications.

Cotton from organic farming

Many of our textile products are made using organic cotton grown without chemical additives and are guaranteed GMO-free.

Recycled cotton

More and more of our products contain recycled cotton, partly sourced from our manufacturing waste, thus limiting the production of raw materials.

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1. General Provisions

1.1. These Terms and Conditions

set out the rules for participation in the promotional campaign called

"EASTER SALE -15% on everything".

1.2. The Organizer of the

Promotional Campaign is Devanlay Sp. z o.o., entered in the National Court

Register under number KRS 0000419724, with the correspondence address: ul.

Złota 59, 00-129 Warsaw (hereinafter referred to as the "Organizer" or

"Lacoste").

1.3. The Promotional Campaign is

conducted via the Lacoste online store (hereinafter referred to as the

"Online Store"), available at www.lacoste.pl.

1.4. Each Participant who makes a

purchase from the entire assortment in the Online Store during the promotional

period will receive a 15% discount. To use the discount, enter the promo code: KOSZYK15

3. Duration of the Promotional

Campaign

3.1. The Promotional Campaign

begins on April 16, 2024. As of the start date, the provisions of these Terms

and Conditions come into force.

3.2. The Promotional Campaign runs

until April 20, 2025, or until stock of promotional products runs out,

whichever comes first.

4. Complaints Regarding the

Promotional Campaign

4.1. All complaints regarding the

course of the Promotional Campaign will be accepted by the Organizer during the

campaign and up to 30 days after its end. Complaints must be sent to the

Organizer's correspondence address and should include the name of the

Promotional Campaign. Complaints will be reviewed within 30 days of receipt.

The Organizer will respond in writing to the address provided in the complaint

or to the email address specified by the Customer—depending on the Customer's

choice.

4.2. Regardless of the procedure

described in point 4.1, the Participant has the right to pursue claims under

generally applicable laws. The Organizer does not exclude or limit any rights

arising from such laws.

5. Complaints and Returns of

Products Purchased During the Promotional Campaign

5.1. Customers may exercise their

statutory warranty rights for defective products purchased during the

Promotional Campaign in accordance with the scope and deadlines set by

applicable law.

5.2. Returns of products purchased

during the Promotional Campaign will be accepted according to the return policy

of Devanlay Polska Sp. z o.o.

6. Final Provisions

6.1. This Promotional Campaign

cannot be combined with other promotions, discounts, or special offers

organized by the Organizer.

6.2. The Terms and Conditions of

the Promotional Campaign will be available in the Online Store.

6.3. The personal data controller

of Participants is Devanlay Sp. z o.o., entered in the National Court Register

under number KRS 0000419724, with the correspondence address: ul. Złota 59,

00-129 Warsaw. Detailed information on personal data processing by the

Controller is provided in the Privacy Policy available at: https://www.lacoste.pl/polityka-prywatnosci.

For additional information or to submit data-related requests, Participants may

contact the Data Protection Officer at: gdpr@lacoste.pl or by mail to

the Controller’s address with the note "Data Protection Officer".

6.4. The Organizer reserves the

right to amend these Terms and Conditions in order to ensure the secure

operation of the Campaign, prevent abuse, clarify ambiguities, simplify

procedures, introduce additional options, or meet other significant needs of the

Organizer. Rights acquired by Participants before the changes take effect will

be fully respected. Any changes will be effective the day after they are

communicated to Participants. The Organizer will inform about changes in the

same manner as the original announcement of the Promotional Campaign.

MID SEASON SALE -20% on the New Collection for Loyalty

Program Members

1. General Provisions

1.1. These Terms and Conditions set out the rules for

participation in the promotional campaign entitled “MID SEASON SALE -20% on the

New Collection for Loyalty Program Members” (hereinafter referred to as the

“Promotional Campaign”).

1.2. The organizer of the Promotional Campaign is Devanlay

Sp. z o.o., registered in the National Court Register under number KRS

0000419724, with a correspondence address: ul. Złota 59, 00-129 Warsaw

(hereinafter referred to as the “Organizer” or “Lacoste”).

1.3. The Promotional Campaign is carried out:

In Lacoste brick-and-mortar boutiques (hereinafter: “boutiques”) located in Poland – during the opening hours of individual Lacoste boutiques;

In the Lacoste online store (hereinafter: the “online store”), available at www.lacoste.pl.

1.4. The Promotional Campaign includes all products from the

Lacoste Spring/Summer 2025 collection. The offer does not apply to already

discounted items.

1.5. The Promotional Campaign is addressed to members of the

Lacoste Loyalty Program (hereinafter referred to as the “Participant”).

2. Terms of the Promotional Campaign

MID SEASON SALE -20% on the New Collection for Loyalty Program Members

2.1. Every Participant who, during the Promotional Campaign

period, purchases selected marked products from the Spring/Summer 2025

collection in a Lacoste boutique or via the online store will receive a 20%

discount. The discount amount is shown on the tags of selected products in

brick-and-mortar boutiques and on the product pages of selected items in the

online store.

3. Duration of the Promotional Campaign

3.1. The Promotional Campaign begins on April 22, 2025. On

this date, these Terms and Conditions also come into effect.

3.2. The Promotional Campaign lasts until April 30, 2025, or

until stocks of the promotional products are exhausted.

4. Complaints Regarding the Promotional Campaign

4.1. All complaints regarding the course of the Promotional

Campaign will be accepted by the Organizer during the campaign and within 30

days after its end. Complaints should be submitted to the Organizer’s

correspondence address, with the name of the Promotional Campaign indicated.

Complaints will be processed within 30 days of receipt. The Organizer will

respond in writing to the allegations contained in the complaint to the

correspondence address provided by the Customer or via email, according to the Customer’s choice.

4.2. Regardless of the procedure indicated in point 4.1.,

the Participant may pursue claims in accordance with generally applicable legal

provisions. The Organizer does not exclude or limit Participants' rights if

they arise from generally applicable law.

5. Complaints and Returns of Products Purchased During

the Promotional Campaign

5.1. Customers may exercise their rights under the warranty

for defects in products purchased during the Promotional Campaign in the scope

and time limits specified by generally applicable legal regulations.

5.2. Returns of products purchased during the Promotional

Campaign are accepted in accordance with the return policy of Devanlay Polska

Sp. z o.o.

6. Final Provisions

6.1. The Promotional Campaign cannot be combined with other

promotional campaigns organized by the Organizer, including discounts and other

special offers.

6.2. The Terms and Conditions of the Promotional Campaign

will be available in brick-and-mortar boutiques, the online store, and at the

Organizer’s headquarters.

6.3. The administrator of Participants' personal data is

Devanlay Sp. z o.o., registered in the National Court Register under number KRS

0000419724, with a correspondence address: ul. Złota 59, 00-129 Warsaw.

Detailed information regarding the processing of personal data by the

Administrator is described in the Privacy Policy available at: https://www.lacoste.pl/polityka-prywatnosci.

For additional information or to submit requests regarding the processing of

personal data, Participants may contact the data protection officer by email:

gdpr@lacoste.pl or by sending a letter to the Administrator's headquarters with

the note “Data Protection Officer”.

6.4. The Organizer reserves the right to amend these Terms

and Conditions in order to ensure the safe operation of the Campaign, prevent

abuse, clarify ambiguities, simplify, introduce additional options, or address

essential needs of the Organizer. Rights acquired by Participants before the

amendment will be fully respected. Any changes to the Terms and Conditions will

take effect the day after information about the change is provided to

Participants. The Organizer will inform Participants of changes in the same

manner as the publication of the original Promotional Campaign announcement.

In case of inquiries related to orders or products, you can contact the online store via contact form or by phone +48 947 213 853 from Monday to Friday, from 8.00 to 16.00.

The online store Lacoste.pl is the only official online channel for the sale of the latest and original brand collections in Poland. Purchases in the official sales channel guarantee the authenticity of ordered products, fast delivery and after-sales care.

Yes, the Lacoste.pl store is adapted to mobile devices and you can use it fully, both to browse products and to finalize your order.

To properly choose the size of the product, you can use our size guide. 

If the product appears on the page, it means it is available, but it does not mean that it is available in the desired pattern or color. Note - adding a product to the shopping cart does not result in its reservation.

Yes, as a rule, both the online store and stationary stores have the same assortment, may sell out unevenly, which results in a difference in the availability of the assortment.

In the online store Lacoste.pl you can use the courier shipment GLS.

To place an order on the Lacoste.pl website, add the product to the cart (optionally, first login to your user account). After entering the basket of products, check whether our order agrees and confirm or provide the data for shipment. In the next step, we go to the payment method selection, we make the payment and expect to receive an email confirming the registration of the order (this may take up to 20 minutes).

If the order has not been paid, you can cancel it by deleting it from the basket. However, if the order has been paid, it is not possible.

Unfortunately, this is not possible. If the order has been paid for and delivered to the order entry system, it can no longer be canceled.

After submitting and paying for the order you will receive two messages: confirming the registration of a new order and information about the start of the contract.

Log in to Lacoste.pl, then go to the My Account tab. On the left side you will find a menu from which you can select the Orders tab. There you will find detailed information about your order. You will be informed about any changes in your order by e-mail.

There is no purchase limit in the online store Lacoste.pl.

You can add your favorite products to the basket from your mobile device at any time, and then continue shopping on your desktop computer, but you must be logged in to your account on both devices.

When you pay for shopping at the Lacoste.pl online store, you can choose between payments by PaybyLink or by credit card.

You must log in again to your account, enter the basket and re-finalize the payment.

The delivery time should not exceed 2-4 business days from the moment of placing the order. The shop operator undertakes to immediately deliver the package to the courier operator, but he can not vouch for random situations that cause the delivery period to be longer.

In the e-mail informing about the shipment you will receive all the details regarding the tracking of your shipment.

Lacoste products are sent from warehouse located in Warsaw.

The return should be sent to the following address: Muszkieterów 15/15c, Hall C2, 02-273 Warsaw

No, it is not possible to return products purchased in a stationary store according to the procedure in force in the online store.

You will receive the money for returned goods immediately after accepting and accepting the return, but no later than within 30 days.

No, it is not possible to exchange the product. If you care about a different size or color, you have to give an unsuitable product and order a product of a different size or color in a separate order.

Yes, the returned order should be packed with the original packaging, eg in the case of shoes - cardboard. The transport packaging (cardboard) is intentionally adapted to a convenient return procedure.

To register at the online store Lacoste.pl, go to http://lacoste.pl/register and fill out the available form. Why should I register at the Lacoste.pl store? By registering at the Lacoste.pl store you get the fastest access to all our promotions and special discounts. You have access to the history of your orders and you can create your own Wish List and share it with family and friends. Check it out!

To set up an account on the Lacoste.pl website, you must provide the data that will be necessary later to provide you with the order. They are: name, surname, e-mail, voivodship, zip code and date of birth (needed to recover the password).

Go to the "Forgot your password?" Tab located under the login field, enter your email address and wait for a message with instructions.

Log in to Lacoste.pl, then go to the My Account tab. A form with your Personal Data will appear in front of you, where you can make the necessary changes. Do not forget to save them.

Yes, in the online store Lacoste.pl you can make purchases without registration. However, when finalizing an order, you must provide the necessary details to deliver the goods.

To order a Lacoste.pl online store newsletter, just go to the store's website and then leave your email address in the "Join us" window. Subscribing to our newsletter gives you the opportunity to follow the latest promotions and collections available in our store.

If you want to cancel the newsletter subscription, at the bottom of each newsletter you will find a link saying "unsubscribe from the newsletter", just click the link and follow the instructions. Signing off the newsletter does not delete the user's account.