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FAQ
How can I contact the Lacoste.pl store?

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In case of inquiries related to orders or products, you can contact the online store via contact form or by phone 00 48 22 278 15 99 from Monday to Friday, from 9.00 to 17.00.

Why should I shop at the offıcıal onlıne store Lacoste.pl?

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The online store Lacoste.pl is the only official online channel for the sale of the latest and original brand collections in Poland. Purchases in the official sales channel guarantee the authenticity of ordered products, fast delivery and after-sales care.
What technıcal requırements must my computer meet ın order to be able to use the Lacoste.pl onlıne store websıte?

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To get the highest quality of shopping at the online store Lacoste.pl use browsers that use Java Script, ie. Internet Explorer version 8 or higher, browser Mozilla / Firefox version 22 and higher or Google Chrome version 27 or higher. Screen resolution: To view Lacoste.pl correctly, the screen should be set to 1024 x 768 pixels or more.
Can I buy on a mobıle devıce ın the onlıne store Lacoste.pl?

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Yes, the Lacoste.pl store is adapted to mobile devices and you can use it fully, both to browse products and to finalize your order.
How can I choose the product sıze?

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To properly choose the size of the product, you can use our size guide. (size guide link)
What ıs LACOSTE L! VE for?

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The Lacoste L! VE product line is distinguished by a more modern look at the classic Lacoste designs. It's the perfect combination between the brand's tradition and modernity. Visit the Laocste L! VE website and see for yourself.
How to fınd a product on the Lacoste.pl websıte?

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Products can be browsed using the top navigation and thus explore individual product categories. To find a specific product, enter its name or product number in the browser window at the top of the store page.
How to check ıf a gıven product ıs avaılable?

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If the product appears on the page, it means it is available, but it does not mean that it is available in the desired pattern or color. Note - adding a product to the shopping cart does not result in its reservation.
Can I order a product unavaılable on the Lacoste.pl websıte?

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It is not possible to order a product that is unavailable.
Is the same range ın the onlıne store Lacoste.pl and ın statıonary stores?

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Yes, as a rule, both the online store and stationary stores have the same assortment, may sell out unevenly, which results in a difference in the availability of the assortment.
What are my delıvery optıons at Lacoste.pl?

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In the online store Lacoste.pl you can use the courier shipment DPD.
How can I place an order at the Lacoste.pl store?

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To place an order on the Lacoste.pl website, add the product to the cart (optionally, first login to your user account). After entering the basket of products, check whether our order agrees and confirm or provide the data for shipment. In the next step, we go to the payment method selection, we make the payment and expect to receive an email confirming the registration of the order (this may take up to 20 minutes).
Can I cancel an order already placed?

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If the order has not been paid, you can cancel it by deleting it from the basket. However, if the order has been paid, it is not possible.
Can I change an already placed order?

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Unfortunately, this is not possible. If the order has been paid for and delivered to the order entry system, it can no longer be canceled.
How can I know that my order has been delıvered?

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After submitting and paying for the order you will receive two messages: confirming the registration of a new order and information about the start of the contract.
How can I check the status of my order?

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Log in to Lacoste.pl, then go to the My Account tab. On the left side you will find a menu from which you can select the Orders tab. There you will find detailed information about your order. You will be informed about any changes in your order by e-mail.
Is there a shoppıng lımıt ın the offıcıal onlıne store Lacoste.pl?

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There is no purchase limit in the online store Lacoste.pl.
Can I start shoppıng usıng a mobıle devıce and contınue usıng the computer?

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You can add your favorite products to the basket from your mobile device at any time, and then continue shopping on your desktop computer, but you must be logged in to your account on both devices.
What payment methods do I have to choose?

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When you pay for shopping at the Lacoste.pl online store, you can choose between payments by bank transfer or by credit card.
How can I pay by bank transfer for an order?

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During the finalization of purchases, the third stage is redirection to the external payment platform of the National Payment Integrator tpay.com. Select the bank from which we intend to transfer, provide your name, surname and e-mail and accept the regulations, and then click on the green box with the words "Next Step". In the next window, we confirm the transfer details, choose the payment method, here: Transfer and proceed as usual when making transfers.
How can I pay wıth the payment card for the order?

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During the finalization of purchases, the third stage is redirection to the external payment platform of the National Payment Integrator tpay.com. Select the bank from which we intend to transfer, provide your name, surname and e-mail and accept the regulations, and then click on the green box with the words "Next Step". In the next window we fill in the details of our payment card. In some banks, you may need to log in to your account and confirm the card's debit. NOTE - the system does not accept card payments without 3D-Secure protection.
Are my payment card detaıls secure?

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The payment intermediary in the online store Lacoste.pl is the National Payment Integrator tpay.com. You can read about the details here: https://tpay.com/bezpieczenstwo,
Can I pay on delıvery?

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It is not possible.
What should I do ıf I have not completed my payment?

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You must log in again to your account, enter the basket and re-finalize the payment.
Can I receıve a VAT ınvoıce for the order?

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Yes, when you finalize your order, you can choose to issue a VAT invoice. Remember to complete all data correctly.
Can I send products to a dıfferent address than the one provıded durıng regıstratıon?

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Yes, when finalizing your order in the delivery part you can enter any delivery address and save it in your individual address book.
In what tıme after placıng the order ıt wıll be realızed?

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Each order placed from Monday to Friday, before 13 o'clock goes to the same day.
What ıs the cost of delıvery?

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The standard price of the order is PLN 14.99.
What ıs the delıvery tıme?

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The delivery time should not exceed 2-4 business days from the moment of placing the order. The shop operator undertakes to immediately deliver the package to the courier operator, but he can not vouch for random situations that cause the delivery period to be longer.
How can I track my order and know the date of delıvery?

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In the e-mail informing about the shipment you will receive all the details regarding the tracking of your shipment.
Wıll the courıer contact me before delıverıng the package?

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You will be notified by SMS about the upcoming parcel.
What happens ıf I'm not at home when I try to delıver my parcel?

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The courier will contact you personally if he does not find anyone at home and sets the next date of delivery of the parcel.
How can I check the status of my order?

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Log in to your individual account on the Lacoste.pl website, then go to the My Account tab. On the left side you will find the menu and the Orders tab. There are detailed information about your order. You will also be informed of any changes to your order by e-mail.
Where are Lacoste products sent from?

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Lacoste products are sent from a warehouse located in Warsaw.
Can I personally pıck up my order ın the onlıne store or ın the company's offıce?

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It is not possible to collect your personal order online or in the office.
Under what address to send the returned goods?

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The return should be sent to the following address: Devanlay Polska Sp. z o. o. Szyszkowa 35/37, hall C 02-285 Warsaw
Is the return of the return free?

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Yes, if the customer benefits from a free DPD refund made when contacting the Call Center.
Can a product bought at a Lacoste store be returned to the Lacoste.pl onlıne store?

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No, it is not possible to return products purchased in a stationary store according to the procedure in force in the online store.
How wıll I receıve money for the returned goods?

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The customer receives a refund via bank transfer to the account indicated by the Customer in the refund form in the case of cash on delivery, or to the account from which the online payment was made or in another way indicated by the Customer.
When wıll I receıve the money for the returned goods?

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You will receive the money for returned goods immediately after accepting and accepting the return, but no later than within 14 days.
Can I exchange a product purchased at Lacoste.pl for a dıfferent sıze or color?

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No, it is not possible to exchange the product. If you care about a different size or color, you have to give an unsuitable product and order a product of a different size or color in a separate order.
Does the returned goods have to have the orıgınal packagıng?

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Yes, the returned order should be packed with the original packaging, eg in the case of shoes - cardboard. The transport packaging (cardboard) is intentionally adapted to a convenient return procedure.
Do I have to also send a receıpt?

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You must attach a return form to the returned purchase and you should attach a receipt.
Can I send the goods back by cash on delıvery?

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No, we can not accept the order sent on delivery. It will be returned to the sender.
How can I regıster ın the Lacoste.pl onlıne store?

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To register at the online store Lacoste.pl, go to http://lacoste.pl/register and fill out the available form. Why should I register at the Lacoste.pl store? By registering at the Lacoste.pl store you get the fastest access to all our promotions and special discounts. You have access to the history of your orders and you can create your own Wish List and share it with family and friends. Check it out!
What data do I need to share to create an account?

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To set up an account on the Lacoste.pl website, you must provide the data that will be necessary later to provide you with the order. They are: name, surname, e-mail, voivodship, zip code and date of birth (needed to recover the password).
I forgot my password - what next?

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Go to the "Forgot your password?" Tab located under the login field, enter your email address and wait for a message with instructions.
Can I change the data provıded by me durıng regıstratıon?

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Log in to Lacoste.pl, then go to the My Account tab. A form with your Personal Data will appear in front of you, where you can make the necessary changes. Do not forget to save them.
Can I make purchases at Lacoste.pl onlıne store wıthout regıstratıon?

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Yes, in the online store Lacoste.pl you can make purchases without registration. However, when finalizing an order, you must provide the necessary details to deliver the goods.
Orderıng the newsletter

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To order a Lacoste.pl online store newsletter, just go to the store's website and then leave your email address in the "Join us" window. Subscribing to our newsletter gives you the opportunity to follow the latest promotions and collections available in our store.
How can I unsubscrıbe from the newsletter?

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If you want to cancel the newsletter subscription, at the bottom of each newsletter you will find a link saying "unsubscribe from the newsletter", just click the link and follow the instructions. Signing off the newsletter does not delete the user's account.